FAQ's

Whoever You Need For Consumers

 

Does it cost to use your service?

No, we are a completely free to use service. This includes searching through our many business profiles, as well as posting what you need doing on our jobs board and having businesses come to you. Which ever way you choose to find the service you need, we’ll make sure it’s as simple as possible. 

 

Got a Job That Needs Doing?

Just enter whoever you need and the location they are needed into the search bar on our Homepage and press search. Alternatively, you can post what you’re looking for on our Jobs Board by selecting ‘Post a Job’ and enter your job requirements. Businesses will then be able to contact you and submit quotes, then all that’s left to do is select who is best suited for the job.

 

What is your Facebook Reccomend feature?

We understand that people trust the opinion of family and friends more than reviews from people we don’t know, which is why we have created our Facebook Recommend feature. You can quickly log in through Facebook, search for the service you require, and all businesses that have been recommended by your Facebook friends will appear first within your search results.

Don’t worry if you don’t have a Facebook account as we still have the traditional reviews on business profiles, as well as their images and documents for you to go through and help you to decide. 

 

Found the Right Person?

When you have found the right person for you, you can contact them by phone, text or email to discuss a price, date, and timeframe for the job. You can also leave reviews and recommend businesses through our Facebook Recommend feature.

 

I can’t find a service I need?

If you can’t find a service, this may be because we don’t have a business that provides that service in your area just yet. We are constantly reviewing the searches that are made on our site and will try to recruit businesses to cover all actively searched services on our site. 

As we have started locally, it may take some time to branch out across all areas. It is our goal at Whoever You Need to provide services to the whole of the UK. 

 

What if a member does a poor job?

If you are unhappy with the service provided by one of our members, you can raise a dispute by selecting the ‘Dispute’ button on the relevant job. We will then contact you and the business to try to resolve the issue. If a business receives 3 unresolved disputes within a year, they will be removed from the site.

Please note, we can only follow up disputes if the job has been accepted through our Jobs Board as we will have all correspondence between both parties to review. If a business has also received multiple bad reviews, we will look to remove them from the site to maintain a high level of standard.

Whoever You Need For Businesses

 

What are the benefits of joining?

By joining, you will have a cost-effective way of connecting to customers who are looking for your services, you will also have exclusive access to our Jobs Board where you can actively look for work in your area. Upload pictures, certificates and testimonials to give your profile an edge. Select exact post codes with our easy to use interactive map and keep search distances within your catchment area. Read our full membership benefits here.

 

What is the difference between standard and premium memberships?

Our standard membership lets you create a fully customisable profile, gives you exclusive access to our jobs board, which allows you to be recommended through our Facebook Recommend feature, helping you to grow your customer base. 

Our premium membership has all the benefits of our standard membership, plus you will appear at the top of search results, leading to more inquiries. You will also receive email notifications as soon as a job is posted requiring your services in your area, allowing you to be one of the first businesses to contact them and send quotes. 

 

What if I can’t find the service I want to provide when creating my profile?

We have tried our best to include as many services as possible for you to choose from when signing up with us. Should you not be able to find a specific service, please email us with the service you wish to provide, and a member of our team will contact you within 24 hours. As long as the service you require matches our mobile business criteria, we should approve and update our services for you to complete your sign up. You will receive a confirmation email letting you know as soon as this process is complete.

 

Haven’t Got a Trade?

No problem! Here at Whoever You Need there is a wide range of services you can provide from dog walking through to the growing trend of waiting in ques for customers. Wherever there is a demand for a service, we aim to provide someone to help.

 

How can I get the best results from my profile?

To get the most out of your profile, we recommend you fill in as much information as possible about your business. Create an impressive gallery of your best work to show off what services you can provide, and upload certificates to let people know what skills you have. Don’t forget to keep updating your gallery with your most recent work to keep your profile current.

Once you have completed your profile, make sure you get your customers to help promote your business by leaving their reviews and get them to press the Facebook Recommend button on your profile. The more recommends you receive, the more customers you are likely to get.

 

How do I cancel my membership?

If for whatever reason you would like to cancel your membership, we make it as quick and easy as possible. Just simply go to your account, select to Update Profile and select the Cancel My Subscription button at the bottom of the page. You will have full access to your account until the end of your month’s subscription.