Terms Of Use

Welcome to Whoever You Need's ("the Company", "its", "we", "us", "our") website on Whoeveryouneed.co.uk (the "Site"). Any person who wants to access the Site to request quotes, receive services or to use the other features provided must accept and is deemed to have accepted the Terms and conditions of these website Terms of use (the “Terms”) without change.  These Terms incorporate our Privacy Policy & Cookie Notice, which can be found at Privacy & Cookie Policy.

 

Any reference to “you” in these Terms shall include any person that accesses or uses the Site or Services on your behalf, whether as a guest or a registered user. 

 

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE.  BY USING OUR SITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND AGREE TO COMPLY WITH THEM.           

 

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SITE.

 

1.         Other applicable Terms

 

These Terms incorporate our Privacy Policy & Cookie Notice, which  can be found at Privacy & Cookie Policy, which sets out (a) the terms on which we process any personal data we collect from you, or that you provide to us; and (b) information about the cookies on our Site. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

 

 

2.         Information about us

 

Whoeveryouneed.co.uk is a site operated by the Company, which is registered in England and Wales under company number 10815901 and has its registered office and trading address at Coles Grove, Chandlers Road, Harvel, Kent, DA13 0DB.

 

 

3.         Changes to these Terms

 

We may revise these Terms at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

 

 

4.          Changes to our site

 

We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

 

 

5.          Membership

 

Your Whoever You Need membership will continue month-to-month until terminated. To use the Whoever You Need service you must have Internet access and provide a current, valid, accepted method of payment, which you may update from time to time ("Payment Method"). Unless you cancel your membership before your monthly billing date, you authorize us to charge your next month's membership fee to your Payment Method (see "Cancellation" below). You can find specific details regarding your Whoever You Need membership by visiting our website and clicking on the "Your Account" link available at the top of the pages of the Whoever You Need  website under your profile name. A months membership is 30 days.

Free Trials

 

A. Your Whoever You Need membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service.

 

B. Free trial eligibility is determined by Whoever You Need at its sole discretion and we may limit eligibility to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Whoever You Need membership to determine eligibility. For combinations with other offers, restrictions may apply.

 

C. We will charge your Payment Method for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our website and click the "Billing details" link on the "Your Account" page.

 

 

6.          Billing

 

A. Billing Cycle. The membership fee for the Whoever You Need service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the "Billing details" link on the "Your Account" page to see your next payment date.

 

B. Payment Methods. You can change your Payment Method by visiting our website and clicking on the "Your Account" link. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. When you update your Payment Method, you authorize us to continue charging the updated Payment Method, and you remain responsible for any uncollected amounts. This may result in a change to your payment billing dates. For some Payment Methods, the issuer of your Payment Method may charge you certain fees, such as a foreign transaction fee or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details. All payments are taken in GBP and are non-refundable. 

 

C. Cancellation. You can cancel your Whoever You Need membership at any time, and you will continue to have access to the Whoever You Need service through the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods. To cancel, go to the "Your Account" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Your Account" page. If you signed up for Whoever You Need using your account with a third party as a Payment Method and wish to cancel your Whoever You Need membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the Whoever You Need service through that third party. You may also find billing information about your Whoever You Need membership by visiting your account with the applicable third party.

 

D. Changes to the Price and Service Plans. We may change our service plans and the price of our service from time to time; however, any price changes or changes to our service plans will apply to you no earlier than 30 days following notice to you.

 

 

7.          Accessing our site

 

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

 

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of use and other applicable Terms and conditions, and that they comply with them.

 

Our Site is directed to people residing in the United Kingdom. We do not represent that the content available on or through our Site is appropriate or available in other locations. We may limit the availability of our Site or any service or product described on our Site to any person or geographic area at any time. If you choose to access our Site from outside the United Kingdom, you do so at your own risk.

 

We are an online marketplace where member businesses can post information regarding the services they offer, including photographs of work carried out, reviews from previous customers etc. Our website is free for consumer users. The product and service information available on our site is provided by the third-party businesses that make up our membership. 

 

Please note that payments are processed via third parties. We do not process or store any of your financial information on our site. Any goods or services that you wish to purchase in conjunction with your use of our website is conducted at your own risk. 

 

 

8.          Your account and password

 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@whoeveryouneed.co.uk.

 

 

9.         Intellectual property rights

 

We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

 

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

You may not disassemble or dissect, reverse engineer or otherwise attempt to discover any source code contained in WhoeverYouNeed. 

If you print off, copy or download any part of our Site in breach of these Terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

 

10.          No reliance on information

 

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.

 

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

 

We make all reasonable efforts to ensure that the information relating to services provided by our members available on our marketplace is accurate at the time of going online. However, certain information shown (including but not limited to service description and pricing) is provided by our members. This information is provided in good faith and we cannot be held liable for any errors or information relating thereto. Our members reserve the right to change the prices advertised and to add, alter or remove special offers from time to time and as necessary. 

 

 

11.         Limitation of our liability

 

Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·       use of, or inability to use, our Site; or

·       use of or reliance on any content displayed on our Site.

 

We will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

 

We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

 

Our site provides access to information regarding the services available from our members. We accept no responsibility for any interactions between customers and the business that they choose to contact via our site. You acknowledge that further interaction with a business listed on our marketplace is undertaken at your own risk and that we cannot be held liable for any resulting loss or damage. 

 

 

12.       Your Content

 

Content that you post using our Services is your content, and includes (but is not limited to) anything you post using our Services such as usernames, profile pictures, photos, descriptions, reviews, comments, videos, etc (“Your Content”).Whoever You Need does not make any claim to Your Content. 

A. Responsibility for Your Content. You understand that you are solely responsible for Your Content. You represent that you have all necessary rights to Your Content and that you’re not infringing or violating any third party’s rights by posting it or uploading it to The Website.

B. Permission to Use Your Content. By posting Your Content through our Services, you grant Whoever You Needa licence to use it. We don’t claim any ownership to Your Content, but we have your permission to use it to help Whoever You Needfunction and grow. That way, we won’t infringe any rights you have in Your Content and we can help promote Your Content.

C. Rights You Grant to us.By posting Your Content, you grant Whoever You Need a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual licence to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content to provide the Services and to promote Whoever You Needor the Services in general, in any formats and through any channels, including across any Whoever You NeedServices or third-party website or advertising medium. Your Content will be considered non-confidential and nonproprietary and we have the right to use, copy, distribute and disclose it to third parties.

D. Reporting Unauthorized Content. We take intellectual property rights very seriously, and are committed to following appropriate legal procedures to remove infringing content from the Services. If content that you own or have rights to has been posted to the Services without your permission and you want it removed, please contact us at the email below. If Your Content infringes another person’s intellectual property, we will remove it if we receive proper notice.  If any third party claims that any material posted or uploaded by you to the Services violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them. We’ll notify you if that happens.

E. Inappropriate, False or Misleading Content.This should be common sense, but there are certain types of content we don’t want posted via the Services (for legal reasons or otherwise). You agree that you will not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms. You also agree not to post any content that is false and misleading or uses the Services in a manner that is fraudulent or deceptive. We will not be responsible, or liable to any third party, for Your Content or the accuracy of any materials posted by you or any other user of the Services. 

13.       Viruses

 

We do not guarantee that our Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

 

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

 

 

14.       Linking to our Site

 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

 

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

 

The website in which you are linking must comply in all respects with the content standards paragraph set out below (Content Standards).

If you wish to make any use of content on our Site other than that set out above, please contact us at info@whoeveryouneed.co.uk.

 

 

15.       Third party/ external links and resources in our Site

 

To provide increased value and convenience to our users, we may provide links to other websites, information or resources for you to access at your sole discretion and risk. You acknowledge and agree that we are not in control of or responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for:

 

 

16.       Prohibited uses

 

You may use our Site only for lawful purposes.  You may not use our Site:

·       In any way that breaches any applicable local, national or international law or regulation.

·       In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·       For the purpose of harming or attempting to harm minors in any way.

·       To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards described in the next paragraph (Content Standards).

·       To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

·       To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

·       Not to reproduce, duplicate, copy or resell any part of our Site in contravention of these Terms.

·       Not to access without authority, interfere with, damage or disrupt:

·              any part of our Site;

·              any equipment or network on which our Site is stored;

·              any software used in the provision of our Site; or

·              any equipment or network or software owned or used by any third party.

 

 

17.       Content standards

 

These content standards apply to any and all material which you contribute to our Site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

·      Be accurate (where they state facts).

·      Be genuinely held (where they state opinions).

·      Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

·      Contain any material which is defamatory of any person.

·      Contain any material which is obscene, offensive, hateful or inflammatory.

·      Promote sexually explicit material.

·      Promote violence.

·      Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·      Infringe any copyright, database right or trade mark of any other person.

·      Be likely to deceive any person.

·      Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·      Promote any illegal activity.

·      Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

·      Be likely to harass, upset, embarrass, alarm or annoy any other person.

·      Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·      Give the impression that they emanate from us, if this is not the case.

·      Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

 

18.       Suspension and termination

 

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Site. When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of these Terms upon which you are permitted to use our Site, and may result in our taking all or any of the following actions:

·       Immediate, temporary or permanent withdrawal of your right to use our Site.

·       Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.

·       Issue of a warning to you.

·     Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·       Further legal action against you.

·       Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

 

 

19.       Miscellaneous

 

Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms. 

If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

These Terms, and all incorporated documents referred to herein, constitutes the entire agreement as to your use of and our provision of the Site and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral. 

You acknowledge that, in entering into this agreement, you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any incorporated documents referred to herein.

 

 

20.      Applicable law

 

These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you irrevocably submit to the jurisdiction of the Courts of England and Wales.

 

Contact us

To contact us, please email info@whoeveryouneed.co.uk.

 

Thank you for visiting our Site.